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mjane says: (10 years ago)
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My problem is that the film for the glare guard is totally separating from the lens. It first started "peeling" in the corner of the len and is now spreading across the lens, making the glasses a nightmare to wear. I called when I finally figured out what was happening and spoke with the manager at the 227 Brandon Town Center, Brandon, Fl office. Spoke with an employee first, no help, asked to speak with Manager, person was not happy but I did manage to speak with the Manager, I think, did'nt sound like a manager, but said she was... Explained the situation and was told this is a problem she is well aware of and then given a whole list of ailments that they, the company, has gone through with their suppler with this problem....bottow line...forget your problem...no guarantee on glasses, no warranty, not their problem. Refused to assist with the issue even though they admit they are fully aware of the problem and know that the problem exists and I will never recommend this company for anything except the Better Business Bureau for incompetence and lack of professionalism and customer service!!!
(Eye Doctor's Optical Outlet)


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