Frequently Asked Questions

• General

• What is MeasuredUp.com?

  MeasuredUp.com is the leading consumer feedback and review website where consumers share outrageous, funny or complimentary reviews about customer service and brand experiences. Consumers just like you rate and review the customer service they experience from any business, large or small, anywhere, at anytime. The site is fun, free and easy to use and is visited by thousands of consumers and business owners every day. You can post a positive, negative, or neutral review. Positive reviews are just as important to post and read as negative reviews and are a great way to reward excellent customer service.
  
  

• How do I use MeasuredUp.com?

  You can read reviews on MeasuredUp.com by browsing the Categories, or by clicking the ‘New Reviews’ link. You can also use the Search Box to search for a specific company or business by name or keyword.
  
  To write your own review click ‘Write a Review’ and follow the instructions. Writing a review is quick and easy; it takes about two minutes to submit a new review. You can be anonymous and post a picture. All reviews are anonymous. We use the information you provide to categorize and index your review on the site so that other people can find it more easily. Reviews are visible on the site once approved by the MeasuredUp.com staff and may be indexed by the search engines. We will email you when your review has been approved.
  
  

• When will my review be visible on the site?

  We review each submission to exclude for profanity before being approved. You will be emailed when your review has been approved and added to the site.
  
  

• What do companies and businesses think of MeasuredUp.com?

  Companies and businesses that care about and value Customer Service actually love MeasuredUp.com because it helps them stay connected to their customers as well as better understand the needs of consumers. Companies that place little or no value on customer service probably hate us. MeasuredUp.com is a resource for consumers; providing a platform for delivering complaints or praise to the companies and businesses they interact with every day. Companies that advertise or sponsor categories on MeasuredUp.com show how much they care about Customer Service. A company may not always be perfect but by advertising on MeasuredUp.com they show that they are actively listening to their customers. Occasionally a negative consumer review might be written about a company that is actually pretty great. We encourage people to be fair when writing a review and remember that anyone can have a bad day or experience a misunderstanding.
  
  

• What is the MeasuredUp.com Pledge?

  Companies who have taken the MeasuredUp.com Pledge have gone a step further in letting their customers know that providing a positive customer service experience is of the utmost importance. Companies that abide by the MeasuredUp.com pledge display the pledge text and/or badge on their site on in their physical business locations. Learn more about the MeasuredUp.com Pledge.
  
  

• What if a company doesn’t like a review and wants it removed from the site?

  We appreciate that it’s not necessarily fun to read negative customer feedback about your own company or business but a review is an opinion and in this country people are allowed to have opinions and share them openly. If you are a company and feel that you have been wronged we encourage you to consider what it was that sent someone to MeasuredUp.com with such a negative perspective. We also suggest that you direct your satisfied customers to MeasuredUp.com to write some positive, balancing reviews about your company. It's free and easy. Should you want to address a customers issue you can write a "comment" on the review explaining your perspective. If you want to solve a customer issue you can reach them through MeasuredUp who will contact the customer and direct them to you allowing them to share their info with you or contact you anonymously. To contact a customer to resolve an issue or reward them email MeasuredUp.
  
  

• What's your Privacy Policy?

  The privacy of all of our website visitors is extremely important to us. Please click here to read the full text of our Privacy Policy.
  
  

• I hate you and don't like the reviews!

  Well, thanks anyway for stopping by. We’re sorry you don't like the site or the reviews. If you have any suggestions on how to make the site better we’d love to hear from you. Please Contact Us with your ideas and suggestions.
  
  

• I know a company or employee that should be on MeasuredUp.com or advertise on MeasuredUp.com

  Great! Go ahead and write a review about them on MeasuredUp.com. It takes just 2 minutes to do and is completely free. If you’d like to encourage a company to advertise on MeasuredUp.com or to take the MeasuredUp.com Pledge then please direct them to our site or have them Contact Us. Companies that advertise on MeasuredUp.com and/or take the Pledge stand out as leaders in excellent customer service and make a statement about how important the consumer is to their brand and business.
  
  

• Registration, Login and Profiles

• I can't login, it keeps showing the login page again?

  Your browser isn't set to accept cookies from MeasuredUp, you can follow these instructions to correct this issue:
  http://www.google.com/cookies.html
  
  

• I can't write a review, it keeps asking for my username?

  Your browser isn't set to accept cookies from MeasuredUp, you can follow these instructions to correct this issue:
  http://www.google.com/cookies.html
  
  

• I have a problem and I can't find an answer here!

  Please take a moment to report this problem here, it will help us improve MeasuredUp.com