Frequently Asked Questions

• General

• What is MeasuredUp.com?

  MeasuredUp.com is the leading consumer feedback and review website where consumers share reviews, complaints or questions about customer service and brand experiences. Consumers just like you rate and review the customer service they experience from any business, large or small, anywhere, at anytime. The site is fun, free and easy to use and is visited by millions of consumers and thousands of business owners. You can post a positive, negative, or neutral review. Positive reviews are just as important to post and read as negative reviews and are a great way to reward excellent customer service.
  
  

• How do I use MeasuredUp.com?

  You can read reviews on MeasuredUp.com by browsing the Categories, or by clicking the ‘New Reviews’ link. You can also use the Search Box to search for a specific company or business by name or keyword.
  
  To write your own review click ‘Write a Review’ and follow the instructions. Writing a review is quick and easy; it takes about two minutes to submit a new review. You can be anonymous and post a picture. All reviews are anonymous. We use the information you provide to categorize and index your review on the site so that other people can find it more easily. Reviews are visible on the site once approved by the MeasuredUp.com staff and may be indexed by the search engines. We will email you when your review has been approved. We encourage you to be fair in your review and slander or baseless complaining are not encouraged. Give a company a real chance to respond to your review.
  
  

• When will my review be visible on the site?

  We review each submission and try to exclude for profanity before being approved. You will be emailed when your review has been approved and added to the site.
  
  

• What is the difference between a consumer review and a support ticket?

  A consumer review is a great way to share a story, compliment or complaint with a company and fellow consumers. A support ticket is a more direct way to make a specific comment to a participating company so that they can more efficiently answer. To increase the likelihood that your comment, question or complaint is read by a company and fellow consumers is to write a review and submit a support ticket. New companies partner with MeasuredUp regularly. If you know of a great company that is not partnered with MeasuredUp please direct them to MeasuredUp.
  
  

• What do companies and businesses think of MeasuredUp.com?

  Companies and businesses that care about and value Customer Service actually love MeasuredUp.com because it helps them stay connected to their customers as well as better understand the needs of consumers. Companies that place little or no value on customer service don't like us as much. MeasuredUp.com is a resource for consumers and companies; providing a platform for consumers to delivering complaints or praise to the companies and businesses they interact with every day and allowing companies to respond, build their customer service brand and mange their online reputation. Companies that advertise or sponsor categories on MeasuredUp.com show how much they care about Customer Service. A company may not always be perfect but by partnering with MeasuredUp.com they show that they are actively listening to their customers. Occasionally a negative consumer review might be written about a company that is actually pretty great. We encourage people to be fair when writing a review and remember that anyone can have a bad day or experience a misunderstanding.
  
  

• What is the MeasuredUp.com Pledge?

  Companies who have taken the MeasuredUp.com Pledge and post our free link to their website have gone a step further in letting their customers know that providing a positive customer service experience is of the utmost importance. Companies that abide by the MeasuredUp.com pledge display the pledge text and/or badge on their site on in their physical business locations. Learn more about the MeasuredUp.com Pledge and get a free link here
  
  

• What if a company doesn’t like a review and wants it removed from the site?

  We appreciate that it’s not necessarily fun to read negative customer feedback about your own company or business but a review is an opinion and in this country people are allowed to have opinions and share them openly. We occasionally delete reviews at the requests of well meaning companies that have demonstrated an effort to rectify a situation without getting a reply from the customer. MeasuredUp also exists to help companies and has no interest in penalizing them when they are trying to solve a customer complaint.
  
  

• What's your Privacy Policy?

  The privacy of all of our website visitors is extremely important to us. Please click here to read the full text of our Privacy Policy.
  
  

• I know a company or employee that should be on MeasuredUp.com or advertise on MeasuredUp.com

  Great! Go ahead and write a review about them on MeasuredUp.com. It takes just 2 minutes to do and is completely free. If you’d like to encourage a company to advertise on MeasuredUp.com or to take the MeasuredUp.com Pledge then please direct them to our site or have them Contact Us. Companies that advertise on MeasuredUp.com and/or take the Pledge stand out as leaders in excellent customer service and make a statement about how important the consumer is to their brand and business. To partner a company with MeasuredUp please contact us here
  
  

• Registration, Login and Profiles

• I can't login, it keeps showing the login page again?

  Your browser isn't set to accept cookies from MeasuredUp, you can follow these instructions to correct this issue:
  http://www.google.com/cookies.html
  
  

• I can't write a review, it keeps asking for my username?

  Your browser isn't set to accept cookies from MeasuredUp, you can follow these instructions to correct this issue:
  http://www.google.com/cookies.html
  
  

• I have a problem and I can't find an answer here?

  Please take a moment to report this problem here, it will help us improve MeasuredUp.com

• How does a company Claim itself so that they can answer support tickets?

  A representative from a company can click the link on a review that says "Claim this company". Once the company is verified the directions on how to respond to customers support ticket will be shared and the company can follow the instructions on how to use the MeasuredUp Direct Connect support ticket process to keep their customers happy. To claim your company name click here
  
  

• Companies

• How do I partner my company with MeasuredUp?

  A company can partner with MeasuredUp by "Claiming" their company name from our database. Its free and easy and allows them to use our free Direct Connect company tools. To use our free tools click here
  
  

• Why would I want to partner my company with MeasuredUp?

  Consumers are online talking about your company to each other already. By partnering with MeasuredUp you demonstrate to them that you care about them and customer service. By getting in front of problems and answering questions you help build your brand and the best advertising which is word of mouth recommendations. This is called Managing Your Online Reputation and could help your company in search engine results. To partner with MeasuredUp click here
  
  

• What extra tools do you offer companies that are free?

  We offer several tools that are free to companies to go along with them claiming their company name. Companies can also download the MeasuredUp Customer Service Pledge to their website and download our customer service icon or our widget. Please click to access these here
  
  

• What extra targeted advertising do you offer companies?

  We offer companies several targeted "sponsorship" packages that allow them to reach customers when they are researching competitors or making purchase decisions. We also are happy to create custom sponsorships. Please contact us by email to discuss here
  
  

• We have a bad review about us on MeasuredUp and the customer won't reply to us despite our best efforts to rectify the situation?

  Every now and then a customer of yours simply does not want to accept your help or has a grudge. If you think this is happening to your company please contact us by email and we will consider deleting the review or complaint. If you are a company and feel that you have been wronged we encourage you to consider what it was that sent someone to MeasuredUp.com with such a negative perspective. Maybe you inadvertently have been doing something as a company that you now want to correct. We also suggest that you direct your satisfied customers to MeasuredUp.com to write some positive, balancing reviews about your company. It's free and easy. Should you want to address a customers issue you can write a "comment" on the review explaining your perspective or you can claim your company name and use our free tools to connect with customers. If you want to solve a customer issue you can reach them through MeasuredUp. If you feel a review has been written unfairly about your company or is baseless and you have tried to rectify the situation then please email us and request that the review be deleted. Please include the title of the offending review in the email. Occasionally a company will contact MeasuredUp and threaten us with legal action becuase they dont like a review. Our position is that if a company spent as much time and effort on Customer Service as they do threatening then they likely would not have the complaint in the first place. It is also an interesting business decision to threaten a company that was created to illuminate companies that have poor customer service and help consumers and companies solve problems. As of this writing the courts have upheld publishers rights to post user third party reviews in good faith. We reserve the right to adjust as the courts create and interpret the law. Over the years we have found that unprofessional or shady companies often take exception with MeasuredUp and the best and most admired companies are interested in building strong and useful partnerships with MeasuredUp. To request a review be deleted please contact us here
  
  

Learn more about how companies partner with us Free
Learn more about company sponsorship levels
Learn more about how MeasuredUp works for companies
Learn more about how advertising and media agencies work with MeasuredUp
Learn more about company tools that help Agencies and Companies
Learn more about Company Features
Learn more about the Free MeasuredUp Pledge

Contact us with questions and we will get back to you.