hapalmer01 says: (9 years ago)

 0

I just had a bad experience at Dunkin' Donuts store number 350275. My husband and I went through the drive-through order number 964. When I opened my three English muffins I realize that they were not toasted and it clearly states on my receipt toasted with butter. I even paid extra for the butter. My husband and I decided to go ahead and eat them because we figured the store was busy and we did make a big deal about. After eating the top half of the English muffin we just couldn't stomach the other half so decided to turn around and go back into the store. When we arrived we explain the problem to the manager Shelby. However she was extremely rude and told us that there was nothing she could do for us since it had already eaten half and took a bite out of 2. My husband explain that the English muffins were not toasted as requested and we just couldn't eat them could we please have new ones. Again the manager was rude and said nothing could be done. My husband insisted that something must be done we didn't not get what we paid for. Shelby grabbed the bag and went to the kitchen. There was a line of people behind us and they all received their beverages and sandwiches and we were still waiting half an hour later Shelby came back and threw the bag on the counter. She did not offer an apology, say sorry for the inconvenience, not even a thank you for waiting please come again. We frequently come to this particular store and I guarantee after today's experience will not be going back there again. I don't think our request was unreasonable. Customer satisfaction should be a priority. A response would be greatly appreciated. Ann P.
(Surf Side Coffee)

hapalmer01 says: (9 years ago)

 0

I just had a bad experience at Dunkin' Donuts store number 350275. My husband and I went through the drive-through order number 964. When I opened my three English muffins I realize that they were not toasted and it clearly states on my receipt toasted with butter. I even paid extra for the butter. My husband and I decided to go ahead and eat them because we figured the store was busy and we did make a big deal about. After eating the top half of the English muffin we just couldn't stomach the other half so decided to turn around and go back into the store. When we arrived we explain the problem to the manager Shelby. However she was extremely rude and told us that there was nothing she could do for us since it had already eaten half and took a bite out of 2. My husband explain that the English muffins were not toasted as requested and we just couldn't eat them could we please have new ones. Again the manager was rude and said nothing could be done. My husband insisted that something must be done we didn't not get what we paid for. Shelby grabbed the bag and went to the kitchen. There was a line of people behind us and they all received their beverages and sandwiches and we were still waiting half an hour later Shelby came back and threw the bag on the counter. She did not offer an apology, say sorry for the inconvenience, not even a thank you for waiting please come again. We frequently come to this particular store and I guarantee after today's experience will not be going back there again. I don't think our request was unreasonable. Customer satisfaction should be a priority. A response would be greatly appreciated. Ann P.
(Surf Side Coffee)