SAMSUNG NZ Reviews and Complaints

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SAMSUNG NZ Reviews

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  • Disappointing Service



    I am an avid Samsung user and am highly disappointed with the service. i recent bought a Samsung Galaxy Note8 on a holiday trip in the UAE, the other day my phone dropped & cracked the glass and i contacted Samsung NZ to get a quote for glass replacement and they say because the phone has been bought out of the country they will not touch it. this is ridiculous what about international warranty. if i didnt love samsung so much i would have dumped it and gone and bough an apple phone right away. YOU NEED TO TREAT YOUR LOYAL CUSTOMERS BETTER SAMSUNG WITH BETTER SERVICE AND STAND BY YOUR... More...
    (Mobile Phones)
    anahita's Picture   anahita    0 Comments   Comments

  • 4 month old samsung galaxy s7edge needed fixing



    I have a samsung galaxy s7 edge phone which is only 4 months old, had a problem so sent back to samsung they fixed it and it was factory fault. Iam not happy at all with the service, If such problems occur samsung should be replacing with a new one not fixing the phone because its not even 6 months old and already needed fixing so in future how long this phone will work for wouldnt have a clue.. I have been in contact with few staff and it seems like no one knows what to do.I have dropped the phone on the 06th of August and its still not resolved. Am very surprised that samsung being such a... More...
    (Repair Services)
    shafida's Picture   shafida    0 Comments   Comments

  • Faulty phone samsung galaxy j7



    Hi we purchased 2 samsung galaxy j7 phones a month ago. After 2 days we found that the screen was flickering. We came back to Auckland after a month and sent them the phone. They have repaired the screen now but won't replace it. My parents are heading back to india now. What if the phone gets the same problem again? Big question is why should we accept a repaired/faulty phone when we have paid for the brand new phone? More...
    (Mobile Phones)
    Kanika12's Picture   Kanika12    0 Comments   Comments

  • Broken TV - 60" Plasma TV



    I emailled the below this morning at 920ish and still have not received any kind of action or even some kind of email to acknowledge they will be dealing with this. Can someone please deal with my claim and complaint urgently. I would like to make a formal complaint about how my claim has been treated so far and about the faulty product. We purchased our TV in 2013, Model No. PS60E531A6M, Serial No. ZVPW3MTD20013 and even though it is out of Warranty it only lasted 2 years before we had to get the TV fixed in 2015. Once they replaced the screen in 2015 Dec I asked the Serviceman... More...
    (Repair Services)
    GennaS's Picture   GennaS    0 Comments   Comments

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