wingandprayer's profile

wingandprayer says: (2 months ago)

 0

I hate Chase!!!Like all of you, I faxed and overnight mailed the required documents to the Modification dept. I've been doing this since March 25, 2009. I keep getting requests for documents I've already sent at least twice. Meanwhile, the left hand doesn't know what the right hand is doing or doesn't care because the Collections dept. CONSTANTLY harasses us. Morning, noon, night, 6 days a week - home, office, wherever. They're rude and nasty. In fact, the Arizona office (a jerk named Mark Fineout) even questioned my judgment and told me that my trial period plan that CHASE offered me didn't make sense to him and why on Earth would I agree to it! They call me 4-5 times a week even though I'm making my payments according to the "trial period plan" they put me on. Collections tells me that I didn't send in my Sept. modified payment on 9/1 as per the plan but I told them I didn't even know what the plan was because they didn't offer it to me until Sept. 4 so how could I be noncompliant with something I didn't even know about! It's tragic and fraudulent. It's depressing and there are days I just want to take to my bed and pull the covers over my head but my family needs me and I know that God will see me through. Even though Chase wants to break your spirits but DO NOT LET THEM BREAK YOU! We are all hardworking people that are doing the best that we can. Deal with the Special Lending Unit and tell Collections that you're working with the Modification Unit and that once they put you on a trial plan, you will mail in your payments. Believe me even if you call to make your payments THEY WILL STILL HARASS YOU so take back control and send your payment by snail mail. If you really prefer to phone in your payment, call them the day before to pay it by phone (fee should be waived.) You have to call the day before so that it will post by say the 15th because if you call on the 15th, they will post it on the 16th and add on another late fee! NEVER let them set you up on FastPay because they will automatically debit your account 1 day before the due date even though you tell them that the money won't be there until the due date. Best of luck all. I will keep all of us in my prayers, including Pres. Obama who tried to do an honorable thing only to have it degraded by Chase.
(CHASE HOME FINANCE)