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walkerbe05 says: (9 years ago)
Charter has the most awful customer service and service i have ever had. i was on the phone with a job planing a interview and the phone internet and cable went out i didnt have no service for over 4 hour and at the time i didnt have a cell phone this happen over 10 times i would go next door to use the phone to call charter after the my service went out told the agant what was going on the first time i was put on hold for for over 40 mins so i hung up amd called back after hanging up and calling back i the agant was very very rude to me and hung up on me at the time i this called and asked to talk to a suporviser the it took over 15 mins for me to get a suporviser one the suporivser got on the line i explain to the my problem they said well we would need to get me to tech i was transferd to tech and the rep in tech said custome service wouldd need to troblemshoot the problem then they transferd me me back at the i gave up about a feww last i was on the phone again and my service went out call and asked them to what was going on the rep go me to texh the rep in tech placed me on hold for almost a hour and then the call was disconected i was tired by them i them talked to sone one in the one line chat and they was very rude to me they keep telling me to call the 888 number their was nothin that they could do i would hate for something to happen to me and i didnt have a phone this is not good service if someone would of broke in my house i wouldnt of had a phone to call if im on the phone or the internet when the service goes out i dont have serive for hours i pay over $125.00 every month i told after my service went out the last time i stoped paying the bill the didnt want to fix service i shouldnt have to pay the bill so the cut the service off and i was like if yall can fix the service and waive the 60.00 reactiovation fee i will pay the bill they didnt want to wavie it 60.00 i feel as if i shouldne have to pay the 60.00 fee they was like well we not going to restore your service and they didnt even offer to fix my service but the was pushing me to pay the 60.00
(Charter Communications)

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