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usuaggie says: (9 years ago)
This is just an update. So after posting to several complaint sites and sending an email to a number of Dell Corp Execs I was contacted by a Rep who monitors these complaint sites. I sent him my info and lo and behold a day later the Dell Rep who I had been working with and refused to resolve the issues to my satisfaction called and said they were now willing to send me a new graphics card at their expense. He offered me one but after I checked and could not find any Windows 7 support for it he upgraded it to a much nicer one.

How hard was that Dell? I am finally satisfied that Dell agreed to honor their sales. But did we really have to go through this whole process? Would it not have been much easier, cheaper, better for service record and time saving to just honor the order up front and provide this card then? So they resolved the issue but I still think their service stinks.

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