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uname's Comments

uname says: (3 years ago)
pray to God for not having you in condition when you have to call them. they always provide you wrong information and your problem never get resolved with them. I HAVE TO CALL 20 TIMES EVEN THEY COULDN'T RESOLVE MY BILLING QUESTION.
after 5 request their SUPERVISOR never gave me call.
it started my move to new location.
1) they shipped all the equipment, while i had my nodem and setup box.
2) my online acc was closed; while some one told me to setup payment for new location in the old acc.
3) i have to call again to resolve this issue spending hours.
4) i was asked to use new one, including their modem while i had my own.
5) i started using their modem then after 3 month while i gifted my modem and router to someone, they send me a letter that we are now going to charge you, while no one told me that earlier. and asked me to use their modem.

6) to resolve thsi bill issue i have to call them atleast 5 times.
7) i requested supervisor to call me but it didn't happen after on hold 3-4 times.
8) they can morph the online feedback option, if they couldn't resolve the issue you will never get automated call even after choosing that option.
9) today i am again tried but result is, i have to buy new modem and router and drop off their...... let see it will be resolve the issue or not.

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