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twhater7 says: (9 years ago)
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For a company so large and widespread, everything about it is a joke. Was forced to either sign up for auto pay or pay a $50 deposit after being told the Experian could not provide them with my credit score. So I call Experian and am told BY EXPERIAN that Time Warner is entering people's driver's license number in the "Social Security" box so it does not make the connection. Therefore they FORCE you to either give them a $50 deposit or sign up for auto pay. That is EXTORTION.
So now it comes time for hook up my TV and NO RECEPTION. So I call and they discover that no one has ever come out to remove the filter that THEY put on my line. So I want 4 days for that to be resolved and guess what? It still does not work. So they say they will send me a new cable box which arrives 5 days later. Still no reception. So now they will send a technician but the first appointment they have for me is in a week. So I wait a week for the technician - and guess what he discovers? The filter STILL has not been removed. So he finally gets my TV to work and I call TW to get my bill adjusted and am told that they are experiencing higher than normal call volume - WELL SURPRISE, SURPRISE!!!!!!!!!!! Then while I am on hold waiting, I have to listen to this inane recording about how with Time Warner you never have to wait! I laugh out loud. What kind of morons are running this company. The minute Verizon FIOS appears in my neighborhood, it's good bye TimeWarner. You do not deserve my business.
(How to file complaints about TWC)


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