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toml says: (2 months ago)
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I'm having the same problem with my new HP Pavillion and the so-call HP customer service. First the sound card was bad, and a technician had to come to the house to replace it. That was after about 15 hours of phone time to India. Next my brand new surge protector/battery backup was bad after a thunder storm--surge protector worked ONCE--then was inoperative. That took another 8 hours of phone calls. Latest was my mouse and keyboard locked up and didn't work. HP sent me recovery disks which I installed last night after 6 more hours of phone calls to India. Of course, I lost all the personal data I had on the computer and will have to reinstall all my old personal files. The Indian technician didn't see too concenred that I was losing all the new data I had put on the computer--oh, another six hours on the phone. Tonight I have to call again for a technician to walk me through the final set-up--groan!
(Hewlett Packard customer service)


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