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tjones2014 says: (9 years ago)
 0
Hello my name is timothy c jones from palmdale Ca . my complaint on cutomer service is just that. promblems. I lost my car Last week friday on the 12th , 2014 i called cutomer Service at 2 am to replort my card lost. The Customer Service rep said she would help me. So i figured that i would report it lost and that i would get a new card in the mail. No!!!!!! i had to fax my Social Security Card and drivers license photos. To Proceed with the process. so i did. with all the time from the 12th of december 2014 till today the 18th of december 2014 nothing was done i was told also that it would take 24 hours to review the documents and free my payroll money on another Account now Card.As i wait Friday till wednesday no Card no call no nothing. Here comes today december 18th 2014 nothing WTF i called 4 times today same story same 24hrs BS. I need my money now i told the represenative i need to pay my bills. As you know christmas is in a few days and like i asked the Customer Service Represenative christmas is almost here and if your company is like mine the next few days you just show uo to work but you dont do work. the lady assured that i would get a call tommorrow. and for right now ill see if they have the manager call me . from the vibe on the phone i dont think its going to happen and im going to be even more pissed. i just want to say ive used my card for years and as long as you putting small amounts on the card its great. anything more than a couple of hundreds i would . im unhappy with the customer service and the false hope that your going to get you situation resolved is all a lie. once i get my total balance back im going to a regilar bank.
(Accountnow Scam)


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