taken4aride's profile

taken4aride says: (4 months ago)

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After my horrible experience(still going) I have decided to vent about how bad Verizon is whenever and whereever I can. You try to understand the fine print, but there is so much of it...for a reason. You do not realize there will be a problem until after your 30 day window to cancel is over...for a reason. As others have stated Verizon uses bait and switch. The salespeople tell you whatever they need to knowing that by the time you find out it is not true YOU ARE STUCK. I was promissed a $200.00 gift card, but will not receive one. I called and asked if I qualified and was told yes, but afterwards was told I already had Verizon phone and had to get all 3 services new. Why (after I specificaly called and asked did they not tell me that in the first place...there is a reason. I signed up for "the bundle" and was told it would cost around $150.00 aq month (114.99 +taxes etc) my first bill???...$360.52. It was supposed to be 1 easy to read bill....11 pages long...charged me for all sorts of things I couldn't make heads or tails of. The service reps (as others have said) take no responsibility for what they or each other say. IT IS A TOTAL SCAM and I fully believe they have it set up that way. After many calls to correct all this (if they didn'y flat out hang up on me) it is still not right, and they JUST DON'T CARE. I have called Virginia consumer affairs, but it does not look like they are going to help the situation. I've called Verizon and told them I will be writting letters to the editor of my paper and they said "go ahead" I have an excellent credit rating and have never defaulted on a bill in my life, or even complained about a company before, but this has been a truly HORRIBLE EXPERIENCE. I do not know where to turn at this point this is a terrible injustice. ARE YOU LISTENING VERIZON STOCKHOLDERS??????????????
(Customer Service)