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stxqueenie29 says: (7 years ago)
Never again will I buy any major appliance from Sears. In 2008 I bought a Kenmore washer and 2010 it wouldn't finish the cycle I called and they sent out the repairman to fix it. I tried to see what he was doing but he keep asking me to get him things (rags and bucket).Then he said the problem was the screen in the back where the hose attach to the machine make sure it's clean. He was such in a rush he didn't put the booklet back in the machine . which was good for me because then I got to see what F-11 means "replace the motor control unit board". If he had done his job and replace that part I would not be so stressed and p*ssed off. now that the warranty has expired I'm still experiencing the same problem that should of been fixed in 2010 while it was under warranty.The repairman came out again and charge me $150 for being there 20 minutes took the motor control unit board out(after I told him that's what needs to be replaced).He said he would call me back with a price for the part and its been a month and nothing. I even spoke to a supervisor and he was NO HELP. Anytime I called they will transfer me to someone else and always say oh someone will call you within 24-48 hrs,Well that is a load of sh*t. its going on 3 weeks now and still nothing. After paying so much money for a washer and 5 yr warranty you should get BETTER SERVICE than they provide. Its a shame how Sears treat their customers.
(sears home repair service)

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