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sickntired says: (5 months ago)
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I too have had such horrible service with ATT, both with my online connections and with customer service. After switching from Verizen to ATT and canceling after 7 days due to SO many dropped calls and incomplete calls PLUS the fact that the bundle package "deal" I was promised when I switched "if" I got a land line phone in my name, brought my son on as a family member, etc etc, and then was not given once I completed all the "steps" that were required for this deal, well I went back to Verizen. BUT even tho my contract said I had 30 days to cancel, they have not refunded my money from merchandise returned, plus charged me for all sorts of things like "restocking fees" and then tried to charge me 258.00 for a month of service I never had (since I canceled, and even tho my bill was the minimal service and less than 40.00/ month). I finally got the monthly service bill taken care of, but to this day (8 weeks later) have not received my 178.00 refund on the items I returned when I canceled. This company should be investigated by the FCC!
(AT&T Customer Service)


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