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serenifly says: (8 years ago)
Best online company I've ever shopped with
In the past 6 months I"ve made a total of 16 purchases, from high-end watches. Shelves for the kitchen, shoes, Bedding ... I've NEVER been disappointed in their product. Sometimes it's two weeks to ship, others 6 weeks. BUT they always kept me appraised of my order

If I ever emailed them *and I have* I always get same-day response from a customer service rep! It's really for me, the best online shopping experience, I honestly no longer shop on Ebay ... BTR all the way
(Beyond the Rack)

serenifly says: (8 years ago)
People only write when mad, so here, I'll write while happy.

I'm a customer of BTR for the past 6 months, I've made a total of 16 purchases in that time from and have NEVER had an issues. Sometimes things will take 2 weeks to get to me, others 6 weeks. I understand this, and have no gripes with it.

There have been times when I've wanted to talk to someone about an order, and I email them, and ALWAYS get a response same-day. Best customer service I've had with online shopping - HANDS DOWN!
(Beyond the Rack)

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