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schaerer says: (4 years ago)
A representative from Comcast did call me after I submitted an email to them. She was very apologetic, and offered to help get my bill straightened out. However, since her call, I have received calls from 2 other Comcast reps (whom I could barely understand) requesting receipts that I had actually returned the boxes. I gave them the dates and times the boxes were signed as being received by Comcast, and offered the Tracking #s, but was told they had to be FAXed to Comcast. After unsuccessfully trying to FAX the receipts several times to the number I was given, another call to Comcast persuaded them to let me submit the Tracking #s over the phone. We will see if this finally clears up my bill.
(Comcast - Learn how to treat customers!!!!!!)

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