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pwicca says: (9 years ago)
 0
I think in most states 3 repairs on the same thing officially makes it a lemon (if the repairs have all been for the same issue/part). If that's the case in yours, that means that they are legally obligated replace it with another one. The replacement has to be the equivalent to what you currently have or better in the event that what you currently have is no longer available; e.g. they can't give you a slower processor, a smaller screen, etc.

Instead of continuing to call the company, contact the people the company have to answer to. In most states that's the consumer division of the AG's office or the FTC.
(Hewlet Packard Nightmare)

pwicca says: (9 years ago)
 0
Did you (or someone who had access to your laptop) actually spill liquid in it? If you did, then they are being fair; the manufacture's warranty doesn't cover accidental damage (like spills or dropping it) unless you paid extra for accidental damage coverage. That is never included in the warranty. Otherwise less scrupulous individuals might just "accidentally" spill coffee on it or run over it in the driveway right before their free warranty's up & say "I have a warranty, gimme a new one."
(HP Pavilion 7g still under warranty, but is not being fixed)


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