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neithat says: (7 years ago)
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I would like to start out with the fact that I am talking about a corporate account, well three of them actually. We have three corporate accounts, and we spend close to $40,000.00 per year per account. We recently chose to close all three due to horrible customer service. We bought a refrigerator with icemaker. It was delivered, but no one would hook up the icemaker. Not a problem we did. Did I mention we have hooked up icemakers several times? Would not produce any ice, we tested the line, not a problem with water flow. We called our store in Gainesville TX who referred us to GE. They sent a repairman who could not fix the problem and they replaced the refrigerator within a few days. Brought us same model and again icemaker would not produce ice. We assume it is a defect with that particular model so we decide to upgrade. I was treated very poorly by Top Sales Rep. He told me that it was due to the water pressure in the lines and I needed to test the lines. At this point we have done this several times. We were also told that the refrigerator needed to be at least 12 inches from the wall in the back. I was told that I would have to pay in full for the new refrigerator before they ordered it and would have to wait until it came in to get the credit on the defective refrigerator. I had already been preapproved by a manager to simply come pick out the replacement model. This is after I left a minimum of 5 messages with the Top Sales Rep to give the salesman who sold us the first one and who was helpful in getting it exchanged. Needless to say I never heard from the original sales rep. My boss called and was told she would receive call back within minutes. They did not call us back so 30 minutes later she called them to cancel the order, we would buy one from a mom and pop store in town. Next morning we get a call from Home Depot demanding to know when they could pick up the refrigerator, at this point we had not been credited. The rep was rude to my boss and demanded that she come in to get the credit. My boss explained that was not a good idea due to the fact that this had made her pretty angry and she did not want to take it out on them. Needless to say, we talked to someone online and called corporate. We had 4 different managers call us and try to give us either the upgrade free or a free refrigerator. We did not want to get something for free. We wanted to be treated with respect and that is something that did not happen. We simply chose to do business with someone besides Home Depot and have since eliminated our accounts. The mom and pop store where we bought our replacement brought us out a similar model by Maytag and hooked up everything. We have already gotten more ice in one day than we did in a week with the two from Home Depot.
(Home Depot)


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