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mydouglas says: (7 years ago)
Just wanted to share that CheapOair customer service reps,Dinesh in the flight change department, and Jasmine in the flight booking department, both made sure that I had a great and professional experience. The airline that I booked to return home cancelled all flights on the day I needed to get home and Dinesh called them and confirmed that they could not accomodate me, helped facilitate my return flight refund, and directed me to Jasmine to rebook the return flight. It all happened in about 30mins. They were both courteous and professional and a breath of fresh air amongst, I'm certain, others who may lack personal skill that work there. My point: not every customer service rep is bad. There are good ones and they deserve just as much recognition, if not more, than the bad ones.
Sincerely, Flo-MO.

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