msslippy says: (9 years ago)

 0

I ordered a monogrammed glass set with a wood case and a wine bottle opener for my boss and his wife on 12/5 for their Christmas gifts. This was a joint gift from our whole office staff. I was out of the office for emergency surgery when the gifts arrived (on 12/18) and I was told the monogrammed glasses looked nothing like the glasses in the pictures (they were cheap and plain looking and said "IKEA" on them) and the wine bottle opener was the wrong opener. My office contacted the company and was told over the phone that they would refund the purchase. When I got back to work on 1/5, I still had not received the refund. I contacted Gifts.com by E-mail and inquired as to the status of the refund. The contact person stated they didn't know anything about the refund and the monogrammed glasses couldn't be refunded anyway because they were personalized. Nobody told my office that when they called originally. I E-mailed them again and explained the situation further, and Gifts.com E-mailed me back today and again stated they still won't refund the money for the glasses but will "submit a request to determine what they can do about the wrong wine opener". Thanks Gifts.com. I won't EVER use your company again and will tell EVERYONE not to use you. I work for an attorney by the way. Shame on you for poor customer service and shoddy gifts that don't look like the pictures you post.
(Gifts.com)