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monajalo says: (6 years ago)
Scheduled for an appointment on 11/29/2012 between 1pm-5pm; no show, no call. Called the 800 number @ 4:45pm -on hold for 10 minutes then a rep says he will call dispatch for an update. When he returns he states, "I will send you an email with the technicians status". I asked if he was afraid to tell me that a technician is not coming to repair my washer today. He says all he could do is send an email. Terrible customer service!!! I have purchased all of my appliances from Sears since my first apartment (over 20 years ago) and my mother was a customer for appliances for over 40 years. Now there company and business practices are terrible. Good Bye Sears.
(sears home repair service)

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