mkushi's profile

mkushi says: (3 weeks ago)

 0

Today, on October 28 2009, I had called Best Buy in Aiea to place the new 27" IMAC on hold for me. I let the sales associate know that I would be right over and that I would take a look around first. I spent 2 hours in the store looking at external drives, color printers, and the imac itself. No one, I repeat, no one came over to help me. After the first hour there, the same sales associate I spoke to called me to see if I was coming to complete the purchase-I responded that I was in the store and I would be there when I was finished. This is where the anger starts to set in. I was shopping with my 2 year old son whom was in a stroller. Upon approaching the customer service desk, I asked the boy at the counter if I had to pay at the desk for a hold and he responded yes. I told him that I would need help to my car since I had a printer in one hand and a stroller in the other and I was about to purchase a pretty heavy computer. He responded by telling me I had to go get a cart. How the hell was I supposed to get a cart when I had just told him that I needed help. I bit my tongue, walked half way across the store and pulled a cart backwards in one hand while pushing my son in the other. When I got back to the counter the boy was gone and standing in front of me now was the sales associate I spoke to on the phone to ring me up. She placed all my items on my cart, rang me up, gave me my receipt and walked off without saying anything to help someone else. Meanwhile one of the managers stood there to the side working on one of the registers. I waited to get her attention since she was standing right in front of me, facing me, but she did not respond- she was in somewhat of a zone. I stood there angry, not sure if I should ask someone else to help me to my car. I just spent $2000 at this store and did not receive the service that I assumed would come with it. As the sales associate returned to the register with her new customer, she did not even ask me if I needed something else. The manager looked up at me then looked back down. And all this took place at the CUSTOMER SERVICE COUNTER. In front of the two women, I took my son out of the stroller, placed him in the cart, folded up my stroller and placed it on the computer box. I could barely maneuver the cart a couple of feet and still no one ran to my aid. At the entrance, where the man checked my receipt, my stroller ended up falling off the cart. At which time he never asked me if I needed help is I folded up my stroller and ended up walking out the store with one hand pushing the cart with my son in it and the other hand carrying my folded up stroller. I feel so exploited and humiliated. I should have took my business elsewhere. I have never been treated so unworthy in any of my shopping experiences before. To add to that I am a military dependent which the sales associate and the manager were well aware of since I asked if there was a military discount. My husband defends the country that they live in so that they may enjoy the reaping benefits of daily life- I highly doubt they even took that into consideration, of course they didn't.


I just filed a complaint with the BBB.
Do you have any corporate contact information where I can file a complaint?
(BestBuy laptop)