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Customer service availability reduced by half
DirecTV Consumer Complaint
I recently was notified in my DirecTV monthly statmenet that Live customer service availability has been reduced by 12 hours. The company provided the following notice: Beginning 4/12/08, customer service representatives for general care will be available 8am-8pm local time. For self-service,... More...
(Entertainment, Movies, Events)
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Pay per view now expires 24 hours after purchase
DirecTV Consumer Complaint
The following notice just appeared in medium-fine print at the bottom of my monthly statement: IMPORTANT NOTICE Starting 4/15/08, when you buy a PPV movie, it will expire from your DVR playlist 24 hrs after purchase. Get more info at directv.com/ppvexp. Now isn't that grand. Ordinary... More...
(Entertainment, Movies, Events)
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mhkay says: (8 months ago)

0

I agree, when a problem arises that I cannot fix on the website through the self-service panel, the live personnel are great to have. Be aware, though, that effective Apr 12, 2008, DirecTV is reducing its live customer support coverage from 24x7 to 12x7, 8am-8pm in your local time zone. (Notice printed at the bottom of this month's account statement).
(Happy DirecTV camper)

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