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I asked AmEx to file a complaint and they did register it for me and told me I would be receiving a form or an email to do so, and today in my email i received a notice from an independent company to complete a survey about my phone call to AmEx Blue. It took about 2 minutes to let them know that when i pay off my Blue card I am never going back to Am Ex Blue.....if they mess with my Gold account , it will be the same.
(American Express raises interest rate)