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mariartstudio says: (8 years ago)
They just did the same to me.I booked two tickets in Oct.2009 for $1914.82.I changed the itinerary destinations and was re-assured by the sales person on the phone that I would only be penalized $448.00 and the rest($1466.82) would be re-imbursed to me.My second itinerary was for $2091.62 and that amount was charged to my credit card.I was told thatit would take 1-2 billing cycles or 6-8 weeks for my moneyto be reimbursed.Today I was told that although a representative did tell me that I would be reimbursed that, in fact,I was not getting one red cent of my original amount charged.I am in hte process of filing a grievance with my credit card company against Cheepoair

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