marchar's profile

marchar says: (2 years ago)

 0

thank you for giving customers the chance to air our bad experiences
(Measuredup)

marchar says: (2 years ago)

 0

I had a bad experience with a cvs employee. I was encouraged to go to cvs cordova branch in santa fe,nm I brought with me a newspaper ad sent by cvs to my mailbox, could not find the items from any of their shelf so I approached a man in cvs uniform, and asked where I could find the items I want to buy. This is how he answered my question, in a high-pitched tone, "THIS IS ON SALE!" as if I didn't know how to read what I'm holding. I told him that I know it's on sale but the problem is, I could not find the value pack as advertised. Then he pointed me to a shelf that shows individual Neutrogena products but not what was stated on the newspaper ad. I still bought the product but since then, I didn't go back to cvs anymore and shared that experience to my friends, office mates and relatives....I hope the cvs management will hire only people who are good at customer service. I am not asking for a special favor but only inquired about something. I approached that employee in a very humble manner but he was very rude. Does he think customers like me owe them a favor? are we not the ones giving them a favor by patronizing their company? I'm sure cvs management did their best to select their applicants but it's best that they give their employees not only work training but proper way of dealing with customers and a little education about the value of customers.
(Measuredup)