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losingsleep says: (2 years ago)
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Another update for everyone--
Phil *****, the co-owner of Sleep Doctor Mattress, contacted me personally by phone. Phil apologized several times for everything that my husband and I have gone through with the purchase of our mattress. Phil and his brother, Roger, ended up refunding the delivery fee that Eric charged us. Phil and Roger also ended up sending us a $75 gift card to Red Lobster. I told Phil that the refund and the gift card were nice, but what meant the most to me was having him personally contact me and apologize. My viewpoint on Sleep Doctor has drastically changed. I still wouldn't deal with Eric, but I now feel that the company itself stands up to its advertising.
(Buyer Beware--Sleep Doctor Mattress provides horrible customer service and doesn't live up to promises)


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