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ldrobinson says: (7 years ago)
It's bad enough that I've had to wait for PAID items as long as two months, but to have to wait TWO WEEKS for a CREDIT, from the time returned items are received at BTR, is unacceptable! This is only one of many complaints I have expressed to Customer Service, and, sadly, no one ever bothers to follow-up or address these issues. I buy a lot from BTR (I guess I'm a glutten for punishment), but my frustration level has me seriously considering not purchasing from them any more. There are much better on-line shopping websites that I've dealt with. In fact, HAUTELOOK is awesome! They will actually give you a $20 credit if an item ordered is oversold or becomes unavailable--NOW THAT'S CUSTOMER SERVICE! Take note BTR!

(Beyond the Rack)

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