ky11's profile picture

ky11's Comments

ky11's Comments

ky11 says: (5 years ago)
A few years ago we bought all new large appliances and an extended warranty
After reading the other complaints I guess we have had very good service in the past and my infuriating experience today is not uncommon.
I called 2 weeks ago and made an appointment for today to have my dishwasher repaired.
I talked to a man who called a few days later to ask me to describe the problem so he could send the correct parts. They did arrive soon after.
We received numerous reminders on the following days. First we were told the repairman would be here between 8 and 12. The last call yesterday said between 8 and 10 and we were scheduled as the first call of the day.
When no one had gotten here by noon we tried to call . My husband was on the phone about an hour. During this time he talked to at least 4 people and was disconnected that many times.
The last person was a very nice lady named Tori and after a while she did get an answer. It seems that the repairman called in sick and no one was assigned to take his place and no one called to tell us.
My day was ruined waiting and now I am told it will be another week. This is Christmas, people. I need my dishwasher!
I am deeply disappointed in your service.
Obviously something is wrong with your system and such experiences can completely undermine the good will that takes years to establish.

after A
(sears home repair service)


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