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jp1016me says: (5 months ago)
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My email to Mark Hurd after a terrible experience. ear Sir, I purchased an HDX notebook through your "corporate perks program" in October of 2008. In early May 2009 (just 6 months) the monitor malfunctioned. Long story short after 8 weeks and 2 separate returns the problem was never corrected. By this time I had spent hundreds of dollars paying for wireless and other internet services I was unable to use due to the defective notebook. On my third contact with a "case manager" (Case # 7501000148), I was informed HP would only refund a prorated amount based on the computers age (9 months since my order), however the computer only worked for 6 months. My request for a total refund based on my experience was refused. Is this how HP backs it's products, and drives it's loyal customers away? I beg for your help and intervention. Thank you and best regards, John C. Paul
(Hewlett Packard customer service)


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