jcysneiros's profile

jcysneiros says: (3 months ago)

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On January 31 2008 I signed up with Verizon for its triple-bundle promotion that entitled me to get a free 19’’ HDTV by obtaining Verizon’s Internet, Phone and TV services. The service would require a two-year contract in which I’m still honoring.

Not familiar with all the new Verizon TV services (there are quite a few) I decided to optimize my bill to something equivalent to what I had prior signing up with Verizon. I made some changes to my services by increasing my TV package and reducing my Internet speed to keep things under a reasonable amount. My total bill was still above and beyond the initial agreed service of $99.

After 12 weeks (suggested was 6 to 10 weeks wait period) I started calling Verizon about the status of the promotion gift. As you will see in my log (up to item #5) Verizon never explain that my eligibility jeopardized because I changed my service before a 30-day must-maintain-service required period. I was never aware, nor was I ever informed by Verizon that by downgrading my internet services I would become illegible for the promotional gift.

From April, 9 2008 (Item #5 from the log) to July, 29 2008 (Item #6) I waited in vain for Verizon to send me my promotional gift as they said they would. I even discussed with a Verizon manager that I was concerned that the changes I had made to my Internet services were affecting my eligibility. That employee told me that it should not since my established services more than compensated for the internet downgrade. After calling Verizon on Aug 4, 2008 I basically was told that I lost my eligibility for the promotional gift and that Verizon would not honor the free gift in any way.

Form poor TV quality to an unbearable customer service, I’m discussed with Verizon lack of character and commitment to its loyal customers. I should have been told that I would lose my promotional eligibility if I changed services within the 30 day period. It’s like they hid that information so they could easily make customers illegible for the service. I deserve the TV as promised because on the grand scale I am more than paying for the original agreed service of $99. Plus now I am locked in a 2-year contract and I cannot break my services unless I pay a $199 early termination fee.
(Customer Service)