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jackjrich says: (4 years ago)
I am a breast cancer survivor twice over with my 3rd surgery scheduled for Nov.3rd, off on medical leave due to symptoms/side effects of past surgeries/chemo/cancer treatments.
Our wedding anniversary was Oct 17, we saved for a motel and tickets to a concert in Mt.Pleasant MICHIGAN.
It was thought we acquired a great deal on a room in Mt Pleasant MI at a Best Western under 'Flexible Rate*Best Least Restrictive' with our AARP discount- we are members and pay our dues.
We arrived at our motel after traveling from our home in Grand Rapids MICH. Upon check in we were told that our room was booked at Best Western in TEXAS! Our orginal rate could not be honored,and the hotels there were booked-save for 1 room at the Best Western there for $159.07!
The front desk told us this has happened to his customers already a few times, and upon calling Texas to see if we could cancel or remedy , the front desk there,Jill,informed us it was out of their hands, and this had happened in vice versa between Mich and Tx several times !
We called Expedia/AARP travel imploring for help in this situation, seeing it was becoming a common mistake in booking, and were placed on hold, and rerouted for approx. an hour.
We were told no discount, no refund,no honoring,no canceling, it was totally OUR fault! We were told that the hotel must have been checked further down the drop down list online ( Mt Pleasant Mi is the FIRST on the list ) and that comformation confirmed that we KNEW the booking was in Texas (addresses are in VERY SMALL print, and the headers we see for both Michigan and Texas reads "Mt.Pleasant Inn" and "Mount Pleasant (Mount Pleasant)" no location on headers )
Not only did the original rate of approx.$68.00 come out of our pockets, but then an add of $159.07 for another room where we could PHYSICALLY stay! Being an AARP Member and using Expedia to us was something we trusted,and we were quite sure that we would be aided, and are severely disappointed that no aid was given not offered. Not to mention that now, all these extra expenses are harming us, and put us back a good bit. Something that we had been looking forward to, a reason to celebrate,and a short get away from life at the homefront was injured.
Where is the helping hand, the understanding, the real customer service that keeps good standing between AARP/Expedia and their clients? Especially since this is a reoccurring problem in booking Mt.Pleasant Best Western.
We ALL are only human.
This must be rectified and made good on AARP/Expedia`s part in what both the Front Desk`s in Michigan and in Texas are calling an online 'glitch', in making the booking locations clearer and bolder, and by providing better customer service, and policies.
It`s a shame this had to happen to us,and other customers before us.
Amanda and Jack Richards in MICHIGAN.
(AARP Travel Center)

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