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honeybee1463 says: (6 years ago)
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I had an improperly installed roof that is humping up all along the edges, and sears salesmen 2 of them mismeasured my house so I was shorted half of the insulation I was contracted for. They also lied about what insulation they put in it was not owens corning fiberglass but some type of brown corrigated stuff. I was also told I signed a completion of job contract which was a lie. The woman at National consumer care at sears said that the signature on that document did not match all my other contract signatures. I said that's because I never signed it. I have call managers Robin Hatfield, Steve Jolles, and many many others NO ONE RETURNS THE CALLS!! I am sick and tired of dealing with people who rip off the elderly, handicapped, and Vetrans of war. All I am asking for is a call back, and to fix my roof, and give me the other half of the right insulation I was contracted for. I will never stop calling or writing about this! Especially when the first salesman Roy Owens came out and would not leave till 2 AM!!!! He kept trying to jack the bid up by 300.00, and the computer wouldn't let him. Then he tried to get us to sign up for a business of his own on sears co. time, for co. named MyCom said we could get 7 people to buy product and we would get 1,000 dollars. He would never say what the product was, but we could use this so called home business to write off or rip off the IRS for tax write offs for our roof, insulation, and gutters. When we told the manager Steve Jolles he blew it off like it was no big deal...and why did Roy take so long? I told him all of the above. Then Steve said well you could have asked him to leave. I said we did I went to bed at 12am, and Roy was then trying to get my boyfriend to sign my contract. In which my boyfriend said no I don't own the house she does. I was also promised 10% off if I would let another salesman in my house (because I was already approved for financing). So I agreed, but when Paul Hofmeister came he said he could only go down to 13,000.00 which was only 1.000 off not 1,400 off. Its sad all these complaints and no one gets any results! They are just using the sears name to gain your trust. DON'T TRUST THEM... NONE OF THEM!!!NOT EVEN THE ROOF INSPECTOR WHO SAID HE WORKED FOR ME NOT SEARS..THEN I GOT THE REPORT THAT MY ROOF WAS FINE, SO I CALLED HIM HE SAID I CAN'T TALK TO YOU ABOUT YOUR ROOF. REALLY I THOUGHT YOU WORKED FOR ME....OH YEA THATS RIGHT HE DIDN'T LIKE WHAT WE OBSERVED ABOUT ROY OWENS THAT HE USED OUR BATHROOM 5 TIMES NEVER FLUSHED THE TOILET OR RAN WATER ALL WE HEARD WAS SNIFFING, AND HIM COMING OUT WIRED FOR SOUND..THE INSPECTOR THREATENED MY BOYFRIEND NOT TO TELL SEARS THAT, THAT HE WAS A FRIEND OF ROYS. BUT THE INSPECTOR DENIED THAT WHEN I CALLED HIM. I SAID OH YOU DIDN'T TELL MY BOYFRIEND NOT TO SAY THAT TO SEARS THAT ROY WAS YOUR FRIEND...HE SAID NO I DON'T KNOW ROY BUT THE NAME SOUNDS FAMILIAR. WOW UNBELIEVABLE!!!!Will I ever get my roof fixed,or the rest of my insulation???
(Sears Home improvement)


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