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hearthsidedirect's Reviews

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hearthsidedirect's Comments


hearthsidedirect says: (4 months ago)
 0
This customer signed for the products without noting any damage on the delivery receipt. We cannot accept responsibility for damage once the product has been signed for as being received in good condition. The freight company will not honor the claim. It is the responsibility of the recipient to insure that all products are in good condition before signing for them. This is a standard policy with all companies that ship products. This customer simply wants someone to take responsibility for their mistake. Had the product been refused or the damage noted at the time of delivery, we would have gladly replaced the product at no charge.
(Worst Customer Service EVER!)

hearthsidedirect says: (4 months ago)
 0
This customer ordered the wrong fireplace. What he is not telling you is that he tried to cheat us by stopping payment on his purchase to avoid restock fee's and return shipping. We never received the funds back from his bank.
(Customer Service)

hearthsidedirect says: (4 months ago)
 0
This customer ordered the wrong fireplace. What he is not telling you is that he tried to cheat us by stopping payment on his purchase to avoid restock fee's and return shipping. We never received the funds back from his bank.
(Customer Service)


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