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happyinNC says: (7 years ago)
After a bad day, calling direct tv was not what I wanted to do. We had been over charged and in need of a new rate. Although we didn't qualify for the promotion b/c it is for new customers only, Dominique (the agent) was awesome! She credited us for the HBO we had cancelled and been charged for and she got our monthly bill rate down $20. All in all she helped knock $40 off the monthly bill. We were ready to go to Dish but she saved us :). The gentleman we spoke to before her had a great personality and was helpful as well. Great experience!!

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