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hackster says: (10 years ago)
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I bought a Kenmore Elite refrigerator 1 1/2 years ago. It quit cooling at all and the customer service cannot even determine if I have a warranty on the refrigeration refrigerant system. After that discussion they told me it would take $75 for someone to come and see if it was the sealed system. They said they would call back. No one called so I called them and was given a number for a contract company we had used before that was almost as bad a Sears in telling the truth. Now we will be without our refrigerator for almost a week until they come to check it. I'm sure there will be more to come.......The last instance was on the first purchase of the refrigerator the door was bad and it took over a year to get it in, then it was the wrong one. That's when they gave me credit and I bought this one. No wonder Sears is going under. They don't know how to run a business. A You Tube video will be made about this one.....
(Direct phone number for Sears complaints)


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