grizzel's profile

grizzel says: (3 months ago)

0  

My sister visiting from UK bought a hair straightener from Her Styler a concession stand in UTC Westfield S/C La Jolla San diego. She was told this product would work in the UK (it wouldn't) she thought she was paying $100.00 the product was $300.00. On e-bay the same product is $49.00. When she got home and we saw the cost and that it wouldn't work we cancelled the credit card payment which at that time had not gone through and returned the goods. The management at UTC WEstfield S/C said this issue was resolved after speaking with the owner returned product and our money back. On returning to the UK my sisters credit card had been charged and she has no product They had put the credit card payment through even knowing the product had been returned. I am now in the process of trying to get this issue resolved can anyone help me with this. Is this fraud on the part of the retailer I have Westfield S/C involved but they are not returning my calls either.
(Refund from company)