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gkunz says: (3 months ago)
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Horrendous-Nightmarish customer service.
No time during the install or disconnect (due to a move) was I told that I needed to return a router. A considerable time after vacating my apartment I was sent a letter telling me that I would be charged for non-return of this equipment. Following multiple lengthy waits to speak to customer service, not one but two very combative and discourteous FIOS employees accused me of "disposing" of their equipment and told me I must pay. Explaining I would have been happy to return it had anyone requested this of me prior to my vacating the apartment, they continued to insist I pay for this router.

Apart from this, the first billing information I received from FIOS was a notice that I had been turned over to collections. No bill, no email notice nothing. When I pointed this out to customer service, they essentially told me I was lying. Nightmarish...stay away from these folks. It is not worth it
(Customer Service)


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