gemlover's profile

gemlover says: (3 months ago)

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They may be upfront but if your gem is damaged like mine was, they will not let you return it and they will deny that it is on their end, even with the 180 day return policy for damaged goods. We can read but should not have to accept damaged goods, period! If a product is damaged, they should take it back, according to their guarantee but they deny it is damaged and say it isn't on their end! That is not the fault of an idiot buyer who doesn't read the fine print.
(These other posts aren't being Fair & Honest)

gemlover says: (3 months ago)

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I am going to report them to my credit card company and dispute a ring I bought from them that was damaged and they won't take it back because they say it was altered! I took the tag off that says do not remove because I intended to keep the ring and wore it once only to see a big crack in the gem in the sunlight. I had plenty of time to send it back with the 30 day return policy and did so only to receive the ring back saying I had altered it. Yes, I cut the tag off to keep it. Who will keep a damaged ring? I won't. They say it wasn't damaged and I even had a gemologist point take a look at it and he also said it was damaged.
So, now I am disupting it with my
cc company. I won't be doing business with them any more. They don't care about their customers or they wouldn't deny that the ring was damaged.
(Poor Customer Service / Business Practices)

gemlover says: (3 months ago)

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I agree with this review. The very same thing happened to me with the "altered" statement being the key word. Yes, I also cut the tag off and wore the ring once, intending to keep it until I noticed a big flaw in the gem and decided at the high price I paid, I would sent it back. I sent it within the 30 day period and the no questions asked deal doesn't apply if you cut the tag off. I received the same kind of service from their CS rep and I am going to dispute it on my credit card. I won't be doing business with them any longer either.
(Poor Customer Service is their Specialty)