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gazzyg says: (10 years ago)
 0
Someone at TWC rescheduled an appointment for me. Funny. I informed not one but three TWC employees of my availability TODAY. Today, not tomorrow, or the day after, or the day after...TODAY. Evidently, TWC employees do not listen and TWC employees fail to inform customers of their "pre-call" policy. Is the policy a secret they use to have a leg to stand o when customers complain when technicians make one call, do not return calls, and don't bother to lay eyes on the customer's home? Sad.
(How to file complaints about TWC)

gazzyg says: (10 years ago)
 0
Awful customer service from TWC!! I have waited all day for a service appointment. I was unable to answer the call when the tech called but I called him back and left a VM message within 10 minutes of his call. I have been told "...if there is not an answer when called, the truck doesn't roll," said the supervisor I spoke with. Question: How do you know no one is at home if you don't ring the doorbell? Why is TWC relying on phone calls instead of some type of "sorry we missed you" notices on the door? The tech failed to visit my home, as scheduled, and all they can say is "you did not answer your phone". Funny, I answered my phone when I thought TWC was calling me with an update in reference to my scheduled appointment but that call turned out to be a customer survey call. The nerve of TWC. Sad.
(How to file complaints about TWC)

gazzyg says: (10 years ago)
 0
Awful customer service from TWC!! I have waited all day for a service appointment. I was unable to answer the call when the tech called but I called him back and left a VM message within 10 minutes of his call. I have been told "...if there is not an answer when called, the truck doesn't roll," said the supervisor I spoke with. Question: How do you know no one is at home if you don't ring the doorbell? Why is TWC relying on phone calls instead of some type of "sorry we missed you" notices on the door? The tech failed to visit my home, as scheduled, and all they can say is "you did not answer your phone". Funny, I answered my phone when I thought TWC was calling me with an update in reference to my scheduled appointment but that call turned out to be a customer survey call. The nerve of TWC. Sad.
(How to file complaints about TWC)


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