felinefyne's profile

felinefyne says: (5 months ago)

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I was notified in the last few days by a collection agency stating that SAI/Castlerock had not rec'd my auto withrdawl from my visa since last Nov. This is THE first time anyone has ever contacted me directly about this and now the collection agency wants $850 for breach of contract/equipment and $225 for 5months of past due security service. I am looking for some advice or ideas on how to battle this. WARNING, I have read online that it's nearly impossible to end your contract with this company as they require 30 days notice, no amount due at time of notice given, etc, etc.
(The worst alarm company)

felinefyne says: (5 months ago)

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I have had exactly the same situation occur to me within the last few days. I had no idea that the auto payment was not being rec'd by Firstline/SAI/Castlerock (they've had 3 names in l.5 years, no wonder their billing is such a mess). I had never rec'd any written or oral communication from them either & they have 2 telephone #'s of mine to reach me. Evidently, my SAI account was turned over to collections in March2009 and they just contacted me on 6/29/09 to pay $1100 for past services, breach of contract and equipment. I have placed a complaint www.bbb.com (better business bureau) and have been adv'd by a lawyer that SAI will only reply to written communication. No one at SAI will talk to me because I'm a "blocked" account for non-payment, they forward me onto their lousy collection agency that is playing GOD with me. What have you been able to accomplish with SAI/Castlerock or the collection agency? I, too, have perfect credit and have had previous billing issues with this company.
(Customer Service)