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ennacat says: (9 years ago)
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Time Warner's service to paying customers is horrendous. I had someone make an illegal charge on my credit card. Had to stop all my auto payments on my credit card and get a new credit card. I called Time Warner and explained the situation that I was waiting for my new card and they could not withdraw my payment. Called them back the day I received my credit card to add as the new payment for Time Warner. Service rep. would not take my new card, as they said "it was for my protection".?? That I would have to mail the payment in. I did mail it in. I called again about my auto withdrawal for my account which I have made payments to set up my new credit card. Got no where, want me to go and pay to my local Time Warner cash or money order for the check I sent in as they will not accept my check. At least that was what I was told by the rep. The other said they have to wait for my check to clear. My cable is off and I'm seriously thinking of not renewing there service as they are the most unserviceable company I have ever met. Anne Catalfamo
(How to file complaints about TWC)


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