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airsplat says: (6 years ago)
 0
dchung,

I am very sorry to hear of the issues that you are having with the return.

Without looking into your specific account, the general policy is that we have to ship a replacement or exchange or even a repaired item back to the original address in which the item was delivered to. This is a policy enforced by the bank and credit card companies. This is done as a security measure to protect all customers.

There may however be other options that we can utilize in your situation.

If possible, please contact me directly at 626-377-4361.

Sincerely,
Josh
Airsplat.com
626-377-4361
josh@airsplat.com

airsplat says: (6 years ago)
 0
dchung,

I am very sorry to hear of the issues that you are having with the return.

Without looking into your specific account, the general policy is that we have to ship a replacement or exchange or even a repaired item back to the original address in which the item was delivered to. This is a policy enforced by the bank and credit card companies. This is done as a security measure to protect all customers.

There may however be other options that we can utilize in your situation.

If possible, please contact me directly at 626-377-4361.

Sincerely,
Josh
Airsplat.com
626-377-4361
josh@airsplat.com


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