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danvillelady says: (5 years ago)
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I recently switched from Comcast to Vonage...my mistake. It screwed up my phone, wireless and internet. I started the process to switch back to Comcast on 10/1/12. I was told it would take 15 days. I called Comcast on 10/15, I was told everything would be completed the next day. I called two days later and was told everything was complete and I could disconnect my Vonage modem. It turns out it was not complete, that they never started the process of porting my phone # over, and assigned me a random phone number. It took me two weeks of calling Vonage and Comcast to try and straighten this problem out. Vonage told me they had an open ticket with an escalation to port my # when Comcast requested it. Wrong again! They won't release it until 11/1. I stated this process on 10/1 and have been unable to receive incoming calls since 10/15. Hopefully on 11/1, this will be resolved when they say it will, but it is ridiculous that it is taking 30 days for this process, and that I have been unable to receive calls for 15 days! Comcast dropped the ball, but both companies had a hand in really bad service!
(Comcast)


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