dahliavill's profile

dahliavill says: (2 months ago)

 0

We started trying to modify our loan in December 08, finally, finally, I heard something back, but we had been put on a trial modification and payment was saving us about $700/month, they impounded our taxes and insurance and the payment still was hard, but we managed. Then after the 4th month my "file" was transferred to the third person I had been working with and he needed all of the paperwork again, since it had been so long. Then in only less than a week my file had gone to underwriting, and we were DENIED. Now not really sure what to do since now my payment actually somehow has gone up $1000 of its original amount since they impounded everything. We had a death in my workplace that required me to work extra over the summer, but my hours are now back to being cut because I was training someone over the summer. I tried to explain that my income had and was going to go back down, but they didn't care, I was told to reapply!! I can't stand this bank. I feel there is no recourse. Who can we complain to,because its not the bank.
(Chase home loan modification)