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consumer2009 says: (9 years ago)
If you plan to sign up with DSL Extreme for their advertised low cost plans, think again!! Three months ago, my 12 mo. contract with DSL Extreme finally expired. I canceled immediately... Just when I thought I'd never need to deal with that company ever again, today, I received a letter from their Collection Dept that I owe them $99 because I haven't sent back my modem. What!? Where's that written?? When I called in to cancel my plan, their service dept. made no mention of it, or I would have returned it... I used other DSL companies before, never once did I need to return the modem at the end of contract, it never even crossed my mind. Besides, I clearly remember that I paid some $$ for the modem in the beginning... Further, when I initially signed up with DSL Extreme, I picked the Express plan. However, the speed I was getting was slower than their Basic plan because they said I live too far from their service hub (but, of course, they didn't tell me that when I was signing up). They said the speed I was getting still meets the minimum speed (written in the small prints) so I can't change to their Basic plan or cancel the contract unless I was willing to pay several hundred $$ of early cancellation fee. Thus, for an entire year, I suffered with painfully slow Internet. And now, they are threatening to damage my credit if I don't pay them another additional $99. Is there still law!?

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