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chiism1 says: (7 years ago)
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My job decided to switch to CareMark from our actual insurance companies paying for our meds and supplies and it has been a nightmare ever since. When my pharmacy called the customer service people stated different copays than what was being charged to me. We have been dealing with straight $5, $25, and $75 copays, 1st, 2nd, and 3rd tier medicines. The were charging me $75 for generic items because they were claiming that the generic names of the products were brand names. Only in Caremark. NO other insurance company before them. (I think they are a discount card that my job is charging us the same as the actual insurance coverage we had since benefits existed). I talked to two different people at Caremark and the pharmacy did also to see what tiers my supplies fell in and we got different answers from each person. Total incompetance.
(cvs/caremark)


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