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burkjb says: (6 years ago)
Unacceptable customer service.
I purchased a service contract for my KitchenAid dishwasher and was told that a service technician would be at my home between 1 and 5. I called them back at 4 and was told someone would be there at 5. I called back at 5 and was told someone might be here about 7 because there were 3 people ahead of me but couldn't guarantee it. I asked to speak to a supervisor with no luck. The people I were dealing with sounded like they were all from the Philippines and was difficult to understand. I cancelled the contract the same day and will never use Sears again for anything. I will discourage anyone from using sears.
(sears home services)

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