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badserviceinhawaii says: (8 years ago)
I'm still waiting for technician to come repair my microwave which is less then a year old. Made appt over 1 month ago and on day he was supposed to come called to say was sick and I needed to reschedule. Earliest appt. i could make was 2 weeks later and told would come between 8-12. Got a call at 9:30 saying he couldn't be here until sometime after 12. Unacceptable as i need to pick up children from school in the afternoon and then off to sport practices so i'm not home. Got promised 12:30 but now 1:30 and still not here. Called and told he was on his lunch break and will call me right away but 10 minutes later no call. I will never buy another product from Sears again. Took off work 2 days and want to demand they pay me back for those days since it is there tech that doesn't show up but I know that will never happen. All i can do is warn everyone else not to buy from Sears. Not worth trouble and hassle!
(Direct phone number for Sears complaints)

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