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arelra1 says: (4 years ago)
We have three dogs (until one of them passed) and have had all of our pets covered by 24PetWatch for 9 years. I have read all the negative comments regarding the company and I agree with all of them! The company is nothing but a SCAM! It is quick to collect the insurance premiums, but paying up on valid claims is another question! Contacting them is a major fiasco. If one has time to sit on the phone and wait for at least 45 minutes or more good for you; I don't have the time to do so and the few times I have decided to take the time to wait and speak with someone, always regarding unpaid claims, I get nothing but excuses: we have an excess of claims lately, we have hired new people but they are still in training, etc., etc. The last time I waited to speak with someone I got a guy on the phone who was not allowed to speak to anyone regarding claims originating in the state of Washington. After he informed me of his inability to speak to me, he stated he would ask his supervisor to contact me immediately. which, of course, did not happen. Is this ever frustrating? I have even contacted the head of the claims department, who at one point was actually responding to my e-mails, however, suddenly she has opted to ignore any of my communications. The company thinks that we have no choice but to stay with them due to the fact that our dogs are geriatric, however, there are companies who will insure geriatric pets and we shall contact them. I am sick and tired of having to deal with people who steal money from customers, who are rude and unprofessional and basically do not care and don't know what they doing. STAY AWAY FROM 24PETWATCH UNLESS YOU HAVE MONEY TO THROW AWAY!

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